Returns & replacements

Flowers are alive, so they can't be sent back once delivered. What we offer instead is simple.

Three-day freshness

Look after your bouquet as described on its page. If it doesn't last three days, send us a photo on WhatsApp within those three days and we will make you a new one, or one of the same value.

Arrived wrong or damaged?

Message us within 24 hours of delivery with a photo. We will remake it or refund you, your choice.

How refunds work

Refunds go back to the card or OPay wallet you paid with, usually within 7–14 working days depending on your bank.

Gifts and extras

Chocolates, balloons, teddy bears and vases can be swapped within 3 days only if unopened and in their original packaging.